Digital Marketing Trends 2020
April 30, 2018 Sanjay Dabhoya

It’s 2021 and the digital marketers are getting ready to face the disruptions and challenges coming in the way of achieving their goals. They bank on technological advancements time and again to address the client’s requirements and gain the optimum outcome. So, what are the trends in marketing?

As we witness a transformation from a laptop and desktop-driven age into a mobile-driven era, the advent of new marketing trends is inevitable in the digital world.

Here we go through twenty noteworthy digital marketing trends that are going to impact the marketing strategy in the year 2021 and beyond:


1. AR will be game-changer

Firstly, Pokémon Go has already shown what AR (Augmented Reality) integration with social media can do. As the number of smartphone users steadily increases across the world, different brands will tend to use AR to establish better engagement with consumers in the near future.

pokemon go

For example, the AR technology will enable the brands to show content based on the customer’s location. Experts are of the opinion that Instagram and FB will soon integrate AR into their platforms.


2. Importance Of Influencers Will Decrease

Secondly, Companies spend a lot of bucks on influencers, but, they are unable to measure the results they could get.

In the coming time, it is fairly possible that the influencer market will collapse as the brands move to organic promotional methods. It is more affordable and effective than high-cost influencers. So, When it comes to increasing RoI, there is no alternative to traditional organic methods.

Importance of influencers challenges



3. Data Will Be Dominant

Data analysis has been mainstreamed in the year 2017, and now onward. We can also see the rise of data-driven marketing and marketers will make their strategies on the basis of a clear understanding of consumer behavior. And, their overall journey from search to shopping.

It is fair to mention that digital marketing professionals will monitor the customer’s purchasing path from scratch to learn what compels them to buy.

Data Driven Marketing



4. Complete Mobile Takeover is Obvious

These days, handheld devices account for over 60 percent of all digital minutes worldwide. In addition, Facebook advertising and searches.

In year 2021, we will witness a complete mobile and new marketing trends will be based on the mobile platform. However, it does not mean that desktops and laptops will become obsolete, but yes, their charm will fade with time.

Mobile Takeover


5. Micro-moments will remain in focus

Customers use their mobile devices for almost everything ranging from searching to purchasing.

In 2021, we certainly expect that more people will make instant decisions with the help of smartphones. It will lead to the rise of micro-moments. The Future of digital marketing should be woven around these micro-moments. To ensure that the brands show real-time information to potential customers whenever they look for information or advice.

Google calls these moments Micro-Moments. They’re the I want to know, I want to go, I want to do, and I want to buy moments that are loaded with intent, context, and immediacy. And the marketers have to be ready for it.

micro moments



6. Ads will be more purposeful

In any digital marketing campaign, ads play a vital role to reach a targeted audience. But then, people have already started giving less attention to the ads, marketers need to rebuild the ad strategy in 2021.

Only purposeful ads with a highly specific objective and capacity to attract a targeted audience will work wonders. With this, we can also expect that mobile ad platforms like Facebook, Instagram, and Snapchat will post a major growth in the coming years.

Top Social Platforms


Also Read: Why Your Business Needs Content Marketing Strategy? (Beginner’s Guide)


7. A video would not enough

Though around 79 percent of customers prefer to watch a video to know more about the product. So, the simple product video would not enough for 2021. Professional live videos will replace the product video and we will witness the active participation of social media platforms in showing them.

Additionally, the live video provides a great way to connect with the audience, and the customers like it more as compared to the simple video.

facebook live


8. Privacy will hold the key to success

Do you know that as per a KPMG survey, almost 55 percent of consumers change their purchase decisions against some products due to privacy concerns?

In other words, commitment toward protecting the privacy of the consumers will benefit marketers in 2021 and beyond. Therefore, it is necessary to keep privacy protection in mind while making digital marketing strategies.


9. Conversational interfaces will become a norm

Voice and AR/VR interfaces or conversational interfaces are here to stay. Amazon’s Alexa, Google Assistant, Cortana, and chatbots will find their place in the consumer’s daily lives and brands can interact naturally with the consumers’ thanks to such interfaces.

65% of consumers feel good about themselves and the company when they can handle an issue without talking to a live person.

Chatbots facilitate consumers to get useful information or transaction assistance. Conversational interfaces will eventually bring the trend of voice marketing, which we will discuss later.

chatbots benefits



10. Personalized content is necessary

Every aspect of digital marketing is dependent on content in one or another way. Personalized content can attract and retain customers with ease, and lead them toward the purchase of products. Therefore, big brands will opt for personalized and unique content more than ever in 2021. So, we cannot rule out the possibility of the content-rich marketing campaigns combined with voice search, interactive tutorials, and featured snippets.

content marketing


11. Inclusion of AI (Artificial Intelligence)

In a survey conducted by the Economist, almost 75 percent of business executives were of opinion that they will use AI actively in the business within the next three years.

AI Chat Bots

How does AI help a digital marketing campaign? Well, chatbots and other interactive tools can give a real-time response to the customers’ queries. It also facilitates them to make a buying decision. Such tools can work on the basis of behavior analysis, and also, can relentlessly interact with multiple people at once.


12. IoT will increase RoI

The Internet of Things concept is replaced by the Internet of Everything. Yes, as per the Business Insider report, businesses will spend $5 trillion on IoT solutions by 2021.

Digital marketing experts need to utilize this concept for promoting products and services in an engaging way. As multiple connected ‘things’ remain close to the customers, it is easy for marketers to promote products using these things.

Also, IoT devices are relatively more affordable as compared to other instruments, and they can increase RoI.

IoT 2020


13. Live Chat will gain ground

Do you know that customers want a business to be available 24/7? It is possible with technological advancements in AI and IoT technologies.

Today, the real-time response matters the most in making purchasing decisions, and therefore, Live Chat is in limelight. It gives a feeling to the customers that the business is always ‘ON’ for them.

Live Chat


14. The Rise of Contextual Targeting Strategies

Let’s face it! Cookies have failed to track user behavior effectively.

When GDPR (General Data Protection Regulation) will take place in May 2020, things will get more complicated for the ad tech vendors to use cookies for the same purpose. Therefore, we can certainly expect that contextual targeting strategies will replace cookies in 2020.

Contextual Targeting Strategies

The rise of contextual targeting strategies will be largely attributed to the necessity for advertisers to understand the page context from the consumer viewpoint.


15. Localization is everywhere

In today’s mobile-driven era, localization plays a significant role in spreading brand awareness and boost the reputation of any business at the local level.

Companies seeking to increase their market share through enhancing overall engagement can opt for a localization approach. Digital marketers also implement native advertising strategies to get the most of localization. Native ads in the language of local people can provide an opportunity for viral sharing and improved penetration on the target market.

native advertising



16. CX is a new trend

Ever-Increasing competition in the digital world has compelled marketers and entrepreneurs to focus on the Customer Experience (CX).

If any company aspires to embark on a digital transformation, CX will remain decisive in the coming years. From transportation to education, and from retail to manufacturing, every industry sector needs to build and execute the CX strategy for improving customer experience.


17. Storytelling has a great future

No marketer would ignore the social media “stories” in the coming year. As the storytelling approach gains ground in social media networks, “stories” of Snapchat, Instagram Stories, and “Reels” from YouTube have started to become more powerful and prevalent than ever.

It is also possible that WhatsApp and Facebook will also jump on the ‘Stories’ bandwagon. Stories can capture the best moments from a day and they stay for a fixed time.

stories evolution

Their temporary stay is capable of creating a FOMO (Fear of Missing Out) feeling for users. Digital marketers can capitalize on stories to gain people’s attention.


18. Real-life experiences will join the party

In the year 2021, real-life experiences will be considered while making a digital marketing strategy.

For example, the online experience starts just before any sport or a mega event and lasts during the event. In the near future, marketers will also experiment with the same and make their campaigns more consumer-centric. Such campaigns are more capable of attracting people to any brand.


19. Voice marketing will increase

As per Google, 20 percent of mobile searches are based on voice, and the number will increase gradually as the consumers will get used to asking Alexa and Siri for useful information.

On the other hand, Digital marketers need to concentrate on capturing voice searches and start giving ads on such platforms. In other words, voice marketing is all set to increase and the marketers must pay attention to it.

Voice Search


20. Marketing transformation is visible

Marketing is in expansion mode by including most of the customer engagement processes on every available platform.

The CMOs (Chief Marketing Officers) are busy in overhauling the process to make it more result-driven. Altogether, we can clearly see the transformation in marketing activities. There is no exaggeration in mentioning that digital marketing will become smarter, more intelligent, and inclusive in the coming time.

Apart from these major digital marketing trends, other SEO and content-related trends will also remain relevant in the years to come. Be it SEO campaigns or social media ads, proper content as per the context will hold the key to the success of any digital marketing efforts.

Related Read: Top 12 Social Media Marketing Trends For 2020


Here we go through some of the content-focused trends:

1. Position Zero is Hero

Do you know that Position Zero is the desired position for many companies when it comes to SERPs (Search Engine Ranking Pages)? It is because the business can appear above all other companies and even ads on the search page. This Position Zero or knowledge box is free from any traditional SEO rules and regulations.

Moreover, ranking and other parameters are not considered for selecting the company’s content on Position Zero. It makes this position even more challenging and interesting. Any company can grab this position with highly relevant, informative, and user-friendly content.

Altogether, new ways to utilize query-based content, rich snippets and schema can remain in focus throughout the year 2021 and beyond. We can state that digital marketing agencies will strive for gaining Position Zero for their clients in the near future.


2. Relevance is everything

Digital marketing companies follow the holistic approach to make the most of the online world. So, they design a strategy by combining SEO, SMO, PPC, and social media advertising as per the client’s business model and marketing trends.

All these forms require relevant and effective content that can target customers globally. Blogs, videos, social media posts, email campaigns, and advertisements should be a part of a big marketing strategy.

Altogether, we can say that whether we want to conquer the mobile platform or desktop domain, relevant content is a must for every digital marketing campaign. So, this trend will last for a long time.


3. Legal Stuff and Miscellaneous Trends

Last but not least, do you remember GDPR (General Data Protection Regulation)? It is in force from May 25, 2018, and protects the privacy of European individuals. This regulation has brought a radical change in the process of gaining and sharing the customer’s personal information.

Both Google and Facebook are subject to country-wise regulations as they deal with the user’s valuable data. Such legal rules and changes will keep on coming in 2021.

Digital marketing companies need to design their marketing plan in accordance with the prevalent laws of the countries they are targeting. For example, countries like China and the US have stringent laws and the authorities of both these countries cannot tolerate any violation of their laws.


Concluding lines:

In Conclusion, AI, IoT, AR, and other technologies are all set to bring radical changes in conventional digital marketing practices. Along with this, the user behavior and protection of their privacy will take center stage in the year 2021. It is interesting to see how digital marketers get adapted to these trends and come up with strategies. It addresses the marketing and branding requirements of its clients worldwide.

At Solwin Infotech, our expert digital marketers are well-versed in using cutting-edge automated tools. With a vast experience of serving global clientele across various industry sectors. Altogether, our professionals can come up with the most customized digital marketing campaign to get optimum output. So, Contact us to know more about the customized digital marketing campaign for your business.

Categories : Digital Marketing, Search Engine Optimization

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Sanjay Dabhoya

Founder & CEO

Sanjay is an entrepreneur who has been contributing to the overall vision of the organization as a mentor. Apart from being an entrepreneur, he is a developer, trainer and reader. His unique and innovative ideas has helped the organization and the clients to thrive and achieve a progressive business objective.

Read more posts by Sanjay Dabhoya

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Comments  (83)

  1. anuj raletta says:

    Your blog was very informative. I will surely try these trends in my site. Thank you for sharing this with us.

  2. EllenSarah says:

    The information you’ve shared in this blog is awesome.I hope it will be fruitfull for me.Thank you so much for sharing such usefull information and keep posting.

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