FAQ Manager - Magento 2 Extension

Introduction

  • Created On: 09th January, 2016
  • Last Updated On: 26th September, 2020
  • By: Solwin Team
  • Email: info@solwininfotech.com

Installation

Installation Process

Note: Please take a backup of your all Magento files and database before installing or updating any extension.

Download the extension file:
  1. Download the FAQ Manager extension .ZIP file from solwininfotech.com using your Solwin Infotech website account.
  2. Extract the .ZIP file which contains another .ZIP files.
  3. If you have purchased the extension for the Community Edition, then you will see the extension .ZIP file for Magento 2.1.x, Magento 2.2.x, Magento 2.3.x, and Magento 2.4.x version.
    If you have purchased the extension for the Enterprise Edition, then you will see the extension .ZIP file for Magento 2.1.x, Magento 2.2.x and Magento 2.3.x version.
Extension Installation

For Magento 2 Community Edition,

  1. If you are using Magento 2.1.x then you need to extract solwin-ourfaq-m2-2.1.x.zip file.
    If you are using Magento 2.2.x then you need to extract solwin-ourfaq-m2-2.2.x.zip file.
    If you are using Magento 2.3.x, Magento 2.4.x then you need to extract solwin-ourfaq-m2.zip file.

For Magento 2 Enterprise Edition,

  1. If you are using Magento 2.1.x then you need to extract solwin-ourfaq-m2-EE-2.1.x.zip file.
    If you are using Magento 2.2.x then you need to extract solwin-ourfaq-m2-EE-2.2.x.zip file.
    If you are using Magento 2.3.x then you need to extract solwin-ourfaq-m2-EE.zip file.

Following 2 to 6 steps are the same for Community and Enterprise edition.

  1. Copy the app folder and paste it into your magento ROOT directory.

    FTP
  2. Run upgrade command as specified : php bin/magento setup:upgrade.
  3. Run deploy command as specified : php bin/magento setup:static-content:deploy -f.
  4. Clear the cache either from the admin panel or command line php bin/magento cache:clean.
  5. Now, you can see the Solwin menu in admin panel. Please go to Solwin -> FAQ Manager -> Configuration and select Enable to Yes.
  6. Change/Set all other options as per your requirements and save settings.

NOTE : Make sure the installation is done from under the FTP administrator account. Otherwise make sure to set 775 permissions to the store root directory after the extension is deployed.

Getting Started

A setup guide and general information to help you

This document covers the installation, set up and use of this extension and provide answers and solutions to common problems and issues. We encourage you to read this document thoroughly if you are experiencing any difficulties.

Information

The FAQ Manager Magento 2 extension allows user to ask question to get answer from admin. FAQ extension by Solwin Infotech will help you manage your FAQs. Customers have always lots of questions in mind before purchasing products and you are not always available there to answer these questions. Do not lose them just because of some questions unanswered. This extension will allows admin to add questions and answers and list them on frontside under particular category.

FAQ Manager Magento 2 extension will not require any technical knowledge, you can set your own faq page with list of categories and questions with answers. Categories listing on tabs and questions-answer is display in accordian style which don’t take much space on front end. All you have to do is click on the question and the answer will be displayed. Using WYSIWYG editor on backend admin can provide style to answer of questions. admin also able to add Youtube and Vimeo line with answer. customer can also search FAQ by Tags and categories. admin can setup Latest FAQ, FAQ Categories and FAQ Tags in sidebar.

Features

You can find these features below:

  • Easy to install and manage.
  • Comes with user friendly interface. Display FAQs using jQuery accordian on frontside. Also Display Most Frequently Asked Questions on sidebar.
  • Comes with fully responsive design.
  • Easily manageable from admin side. Option to enable/disable and contain rich configuration options to configure extension from configuration area.
  • Easy Management of FAQ’s categories from backend.
  • Allows to set FAQ Limit in sidebar block.
  • Allows to add and display various tags for FAQ.
  • Offers better customer’s communication.

How To Use

In frontend customer can see the list of faq(s) categories and also search particular faq categories. Displays Most frequently asked questions, Faq Categories & Tags in sidebar.

faq-categories-list-page

Click on any category to view list of faq(s).

faq-pages

Customer can also search faq by tags.

faq-manager-details

Customer can also ask faq from FAQ Pop-up.

faq-manager-faq-popup

How To Configure

To add categories of faq(s), Go to Solwin >> FAQ Manager >> Manage Categories . Click on Add New button to add category like.

add-category

  • Category Name: Enter category name.
  • URL Key: Enter unique url key.
  • Store View: Select store view.
  • Description: Enter description for particular category.
  • Sort Order: Set category sort order.
  • Status: Enable | Disable.

add-category

  • Meta Keyword: Enter meta keyword.
  • Meta Description: Enter meta description.

To add faq(s), Go to Solwin >> FAQ Manager >> Manage Faq . Click on Add New button to add faq like.

add-faq

  • Title: Enter question title.
  • Store View: Select store view.
  • Customer Group: Select customer group.
  • Description: Enter answer of question.
  • Tags: Enter multiple tags with comma separated.
  • Category: Select faq category.
  • Is Frequently asked questions: Yes | No. Shows most frequently asked questions in sidebar.
  • Show Video: Yes | No
  • Choose Video Type: Youtube URL | Vimeo URL
  • Youtube/Vimeo Video URL: Enter URL of Youtube or Vimeo.
  • Sort Order: Set sort order.
  • Status: Enable | Disable.

Settings

In the Backend from Solwin >> Configuration menu, our extension allows you to enable or disable the module in your store and provide you more configuration options for faq(s).

General

faq-settings

  • Enable: Yes | No.
  • FAQ List Page Url: Enter url for faq list page.
  • FAQ Url Prefix: Enter url prefix for faq view page.
  • FAQ Url Suffix: Enter url suffix for faq view page.
  • Add Toplink?: Yes | No.
  • Add Footerlink?: Yes | No.
  • Top and Footer Link Title: Enter title for top and footer link.
  • Short FAQ Text: Enter short faq text that will appear under title.
  • Category List Limit: Set FAQ category list limit.
  • Category Page Dropdown Limit: Set category page category dropdown limit.
  • FAQ List Page Display: Set FAQ list page layout type from dropdown.

Sidebar Settings

faq - Sidebar Settings

  • Display On Sidebar: Yes | No.
  • Sidebar Title: Enter title for sidebar widget.
  • Number Of Questions On Sidebar: Set limit of querstion on sidebar widget.
  • Display Tags In Sidebar: Yes | No.
  • Tags Sidebar Title: Enter title for tag sidebar widget.
  • Number Of Tags Shows On Sidebar: Set tag item limit for sidebar widget.
  • Display Category In Sidebar: Yes | No.
  • Category Sidebar Title: Enter title for FAQ category sidebar widget.
  • Number Of Categories Shows On Sidebar: Set category item limit for sidebar widget.

List Page Settings

faq - Listpage Settings

  • Enable Ask Question: Yes | No.
  • Ask Question Button Name: Enter ask question button name.
  • Enable Search On List Page: Yes | No.
  • List Page Title: Enter title for list page.
  • Meta Keyword: Enter meta keyword for list page.
  • Meta Description: Enter meta description For list page.

Google reCaptcha Key

faq - Listpage Settings

  • Enable Google reCaptcha: Yes | No.
  • Theme: Light | Dark.
  • Site Key: Enter site key of reCaptcha.
  • Secret Key: Enter secret key of reCaptcha.
  • Invalid Captcha Message: Enta invalid captcha message.

Widget

FAQ Widget

1. Click on Content >> Pages.

2. Click on "Add New Page" button and create new page or open your existing page.

3. Go to “Content” section and click on “Insert Widget...” tab.

display faq via widget
  • Widget Type: Select widget type “Solwin - FAQ Widget”.
  • Title: Enter title for widget.
  • Select FAQ Categories: Select faq categories.
  • FAQ List Limit: Set faq list limit.
display faq widget front view

Support

If you have any questions or requests, please contact us at support@solwininfotech.com. We are very happy to assist you!

  1. Website: https://solwininfotech.com
  2. Blog: https://solwininfotech.com/blog
  3. Support: http://support.solwininfotech.com