Product Inquiry - Magento 2 Extension

Introduction

Installation

If you purchased an extension from Magento Marketplace then click on the How to Install Magento 2 Extension to install the extension.


If you purchased an extension from Solwin Site then follow the below steps to install the extension.

Installation Process

Note: Please take a backup of your all Magento files and database before installing or updating any extension.

Download the extension file:
  1. Download the Product Inquiry extension .ZIP file from solwininfotech.com using your Solwin Infotech website account.
  2. Extract the .ZIP file which contains another .ZIP files.
  3. If you have purchased the extension for the Community Edition, then you will see the extension .ZIP file for Magento 2.1.x, Magento 2.2.x, Magento 2.3.x, and Magento 2.4.x version.
    If you have purchased the extension for the Enterprise Edition, then you will see the extension .ZIP file for Magento 2.1.x, Magento 2.2.x and Magento 2.3.x version.
Extension Installation

For Magento 2 Community Edition,

  1. If you are using Magento 2.1.x then you need to extract solwin-productinquiry-m2-2.1.x.zip file.
    If you are using Magento 2.2.x then you need to extract solwin-productinquiry-m2-2.2.x.zip file.
    If you are using Magento 2.3.x, Magento 2.4.x then you need to extract solwin-productinquiry-m2.zip file.

For Magento 2 Enterprise Edition,

  1. If you are using Magento 2.1.x then you need to extract solwin-productinquiry-m2-EE-2.1.x.zip file.
    If you are using Magento 2.2.x then you need to extract solwin-productinquiry-m2-EE-2.2.x.zip file.
    If you are using Magento 2.3.x then you need to extract solwin-productinquiry-m2-EE.zip file.

Following 2 to 6 steps are the same for Community and Enterprise edition.

  1. Copy the app folder and paste it into your magento ROOT directory.

    FTP
  2. Run upgrade command as specified : php bin/magento setup:upgrade.
  3. Run deploy command as specified : php bin/magento setup:static-content:deploy -f.
  4. Clear the cache either from the admin panel or command line php bin/magento cache:clean.
  5. Now, you can see the Solwin menu in admin panel. Please go to Solwin -> Product Inquiry -> Configuration and select Enable to Yes.
  6. Change/Set all other options as per your requirements and save settings.

Getting Started

A setup guide and general information to help you

This document covers the installation, set up and use of this extension and provide answers and solutions to common problems and issues. We encourage you to read this document thoroughly if you are experiencing any difficulties.

Information

Product Inquiry Magento 2 Extension allows customers to inquire about a product directly from the product page. Most customers have any questions or doubts about many products when they go for online shopping, and many customers do not prefer to purchase if they have any doubt or question regarding the product. Once customers satisfy with getting their question's answered and clear out the doubts about the product, they won’t hesitate to purchase the product.

With the help of Product Inquiry, Magento 2 Extension customers/visitors can make an inquiry for a particular product by filling an inquiry form. Display a simple inquiry form in a popup and save the inquiry. The store admin gets notified via email for a particular product inquiry and the store admin can set a custom transnational email template from the admin control panel. Registered & Unregistered both customers can send the inquiry, If the customer is not registered then its name displays the customer as a “Guest Customer” in the admin control panel.

Features

The extension provides below features:

  • Easy to install and manage.
  • Add an Inquiry Form on the product detail page. It Displays a simple inquiry form in a popup.
  • The store admin can view the inquiry for a particular product.
  • The store admin gets notified via mail for a particular product inquiry.
  • Set a custom transnational email template from the admin control panel.
  • Registered & Unregistered both customers can send the inquiry.

Settings

In the admin control panel from Solwin >> Product Inquiry >> Configuration menu, the Product Inquiry magento 2 extension allows the store owners to enable or disable the module in the store and provide more configuration options for product inquiry.

product-inquiry-settings

General

  • Enable: Yes | No.
  • Product Inquiry Post Default Status: Enable | Disable.
  • Show Inquiry Button In Product Detail Block: Yes | No.
  • Inquiry Button Title: Enter the inquiry button title.
  • Show Inquiry Form In Product Information Tab: Yes | No.
  • Inquiry Tab Label: Enter the inquiry tab label.

product-inquiry-enable-settings

Inquiry Enable For Setting

  • Product Inquiry Enable In: All Products | Particular Product | Particular Category.

product-inquiry-count-settings

Count Setting

  • Show Product Inquiry Count: Yes | No.
  • Inquiry Message For Already Inquired: Enter the message for already inquired.

product-inquiry-email-setup

Email Setup Options

  • Send Emails To: Set a sender email address.
  • Email Sender: Select email sender.
  • Email Template: Set a custom email template.

product-inquiry-google-captcha

Google reCaptcha Key

  • Enable Google reCaptcha: Yes | No.
  • Theme: Light | Dark.
  • Site Key: Enter google recaptcha site key.
  • Secret Key: Enter google recaptcha secret key.
  • Invalid Captcha Message: Enter captcha message for invalid authentication.

How To Configure

To view inquiry, go to Solwin >> Product Inquiry >> Manage Inquiries.

manage-inquiry


Click on Edit link to view inquiry send by a customer.

view-inquiry

  • Customer Name: Customer who sent an inquiry.
  • Email Address: Customer email id who sent an inquiry.
  • Inquiry Subject: Inquiry subject.
  • Inquiry Message: Description of inquiry.
  • Product: Inquiry product.
  • Customer: Name of the customer.
  • Status: Enable | Disable.

How To Use

In front side, on product view page customer can see the Product Inquiry button like

product inquiry


Click on the Product Inquiry button to inquire about a particular product. It will open a popup for inquiry and customers have to fill all the fields to inquire about a product.

product inquiry popup


Customer also view Product Inquiry form in Tab.

product inquiry


If an inquiry is sent by a registered customer then it will display an inquiry list of this customer in my account section.

product inquiry - my account inuqiry list


Click on the View link to view full details of a particular inquiry.

product inquiry - my account view inquiry

Support

If you have any questions or requests, please contact us at support@solwininfotech.com. We are very happy to assist you!

  1. Website: https://solwininfotech.com
  2. Blog: https://solwininfotech.com/blog
  3. Support: http://support.solwininfotech.com