Cancel Order By Customer – Extension for Magento® 2

Solwin M2
Cancel Order By Customer

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The Magento 2 Cancel Order By Customer extension enables customers to cancel the pending order from their account.

  • Customer can cancel pending orders from my account section.
  • Add comment on cancel order.
  • Notify admin for canceled order.
  • Fully customizable interface.


CE 2.1.x - 2.2.x - 2.3.x - 2.4.x
EE 2.1.x - 2.2.x - 2.3.x

Store Demo Store Demo
user guide User Guide

The Magento 2 Cancel Order By Customer extension is used to cancel the pending order from my account dashboard & my order page (frontend) by the customers.

This cancel order Magento 2 extension adds the Cancel Order link in my account dashboard & my order page, by clicking this link customers can cancel their pending order.

Send the update mail to admin that the order had been canceled. Store owners can set a custom mail templates from the admin side for cancel orders. Customers can also add comments when canceling orders. Store owners can also change cancel orders from header text and cancel order note from admin.

  1. gravatar

    A great asset for Magento 2. Works as described and it’s money for value. Thanks for the great support.

  2. gravatar

    Very well developed extension. Thanks, Solwin for providing the Magento 2 Cancel order extension.

  3. gravatar

    It helped me in managing the order management of my store. Loved the features of the extension. Great work Solwin.

  4. gravatar

    Works great! Customers can cancel pending orders from my account section quite easily.

  5. gravatar

    I have found this tool very useful for websites as it allows customers not only to cancel orders but also add comments. Great module.

  6. gravatar

    Fast support! They respond quickly to remove errors. Thanks to the support team.

  7. gravatar

    I was looking out for the exact module and I found this extension. It allows my clients to cancel their pending orders very easily.

  8. gravatar

    Nice model. Helps customers to cancel pending orders effortlessly.

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Frequently Asked Questions

Can I allow customers to cancel a pending order?

Yes, you can allow customers to cancel a pending order via the dashboard.

Can I send the cancellation email to my customers?

Yes, you can send the email to your customer that your order is canceled successfully.

Can the guest of my website cancel the order?

Yes, guests can cancel the order without registration.

Are you providing the installation service?

Yes, we provide a professional installation service. You can hire us for installation process and customization if required.

How can I get tech support?

Currently, you can contact our technical support team via:
Support center: https://support.solwininfotech.com
Or
Email us at : support@solwininfotech.com

What files and documents does the package include?

Every extension pack includes the following items:
Extension files, Installation Guide, User Guide. License code, Documentation etc.

Will I get free support and updates?

Yes, after buying premium Magento 2 extension by Solwin, you’ll get free lifetime updates for the products. Each purchased extension includes 3 months of free support.

Are Solwin extensions are compatible with 3rd party themes?

All Solwin Magento 2 extensions are tested on four most popular themes: FreeGo, Luma, Ultimo, and Porto.

How can I become an affiliate partner?

You can earn upto 50% on every order by helping Solwin’s extension. To join the affiliate program, you need to create an account on our website, go to the footer, and select the ‘Affiliate’. After that register yourself and complete the verifying process of your Affiliate profile!
More details about the Solwin Affiliate program is here –> https://www.solwininfotech.com/affiliate/

Are Solwin’s extensions mobile-friendly?

All the Magento 2 extensions by Solwin are compatible with mobile devices.

Change Log

Version 2.0.4 :

AddedCompatibility for Magento 2.4.4

Version 2.0.3 :

AddedCompatibility for Magento 2.4.3

Version 2.0.1 :

AddedCompatibility for Magento 2.3

AddedThe cancel order comment will directly added to the order

Version 2.0.0 :

Updated Cancel order link on guest check order page

Version 1.0.9 :

Added New folder structure according to Magento version

Updated Installation process enhancement

Updated Admin panel menu file

Version 1.0.8 :

Added Compatibility for Magento 2.2

Version 1.0.7 :

Fixed compilation errors

Version 1.0.1 :

Fixed compilation errors

Version 1.0 :

* Initial Release

User Installation Guide

Installation Process

Note: Please take a backup of your all Magento files and database before installing or updating any extension.

Download the extension file:
  1. Download the Cancel Order By Customer extension .ZIP file from solwininfotech.com using your Solwin Infotech website account.
  2. Extract the .ZIP file which contains another .ZIP files.
  3. If you have purchased the extension for the Community Edition, then you will see the extension .ZIP file for Magento 2.1.x, Magento 2.2.x, Magento 2.3.x and Magento 2.4.x version.
    If you have purchased the extension for the Enterprise Edition, then you will see the extension .ZIP file for Magento 2.1.x, Magento 2.2.x and Magento 2.3.x version.
Extension Installation:

For Magento 2 Community Edition,

  1. If you are using Magento 2.1.x then you need to extract solwin-cancelorder-m2-2.1.x.zip file.
    If you are using Magento 2.2.x then you need to extract solwin-cancelorder-m2-2.2.x.zip file.
    If you are using Magento 2.3.x, Magento 2.4.x then you need to extract solwin-cancelorder-m2.zip file.

For Magento 2 Enterprise Edition,

  1. If you are using Magento 2.1.x then you need to extract solwin-cancelorder-m2-EE-2.1.x.zip file.
    If you are using Magento 2.2.x then you need to extract solwin-cancelorder-m2-EE-2.2.x.zip file.
    If you are using Magento 2.3.x then you need to extract solwin-cancelorder-m2-EE.zip file.

Following 2 to 6 steps are the same for Community and Enterprise edition.

  1. Copy the app folder and paste it into your magento ROOT directory.

    FTP file upload

  2. Run upgrade command as specified : php bin/magento setup:upgrade
  3. Run deploy command as specified : php bin/magento setup:static-content:deploy -f
  4. Clear the cache either from the admin panel or command line php bin/magento cache:clean
  5. Now, you can see the Solwin menu in admin panel. Please go to Solwin -> Cancel Order By Customer -> Configuration and select Enable to Yes.
  6. Change/Set all other options as per your requirements and save settings.
Existing Customer?

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Key Features covered to grow your business

Enable/disable from backend

Ability to enable/disable extension from backend.

Cancel pending orders

Customer can cancel pending orders from my account section.

Notify admin for canceled order

Send the update mail to admin that order had been canceled.

Add comment on cancel order

Customer can send comment when cancel order.

Easy To Install & Manage

Provides fully customizable interface for from backend that is easily manageable.

Great Support

We’re active for any support issues and feature suggestions.

Screenshots

Cancel Order By Customer – My Orders

By using Cancel Order By Customer Magento 2 extension, the store owner allow the customers to cancel their pending orders from the dashboard.
Cancel Order By Customer – My Orders

Cancel Order By Customer – View Page

The customer has to fill up some basic details of the order to cancel the order such as order id, billing last name, and email id.
Cancel Order By Customer – View Page

Cancel Order By Customer – Comment

Customers can add comments and mention the reason to cancel and return products. Also, there are submit and reset buttons available where customers can reset the form and submit the form.
Cancel Order By Customer – Comment

Cancel Order By Customer – Success Message

Customers get a success message after submitting the cancellation form.
Cancel Order By Customer – Success Message

Cancel Order By Customer – System Configuration

The store owner can manage general settings such as enabling/disabling the extension, cancel order button text, enable comment on cancel order, cancel an order form the header text, and set cancel order form note.
Cancel Order By Customer – System Configuration

Cancel Order By Customer – Email Setting

The customers can set Email setup options as per their choice where the admin has to choose emails to, email sender, and email template.
Cancel Order By Customer – Email Setting

Benefits of Cancel Order By Customer – Extension for Magento® 2

for store owners

  • Enhance online shopping experience.
  • Provide better order management system.
  • Achieve customer satisfaction.
  • Motivate customers’ purchasing behavior.

for customer

  • Easy to cancel order.
  • Shopping without any hesitation.
  • Get better shopping experience.
  • Make purchase decision easier.
  • Risk free online shopping.

Why To Choose Extension From Solwin?

Meets Magento
Meets Magento Standards
00% Open Source
100% Open Source Easy To Customize
2000+ -Happy Customer
2000+ Happy Customers
Easy To Installation
Easy To Installation & Use
90 Days Free
90 Days Free Support

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