FAQ Manager – Extension for Magento® 2

Solwin M2 (CE - EE)
FAQ Manager
Meets MagentoMEETS MAGENTO STANDARDS
Magento extension
verified & approved bymagento marketplace

Magento 2 FAQ Manager extension enables users to ask questions and get an answer directly from the store owner. It also displays FAQs in a separate tab for easy navigation and customer engagement.

  • Customer can ask question from front side.
  • Store owner can set URL pattern for SEO to get better search result for FAQ page.
  • Store owner can display FAQ on any cms pages using widget.
  • Better customer communication.
  • User friendly interface.

CE 2.1.x - 2.2.x - 2.3.x - 2.4.x | EE 2.1.x - 2.2.x - 2.3.x

Customers have always lots of questions in mind before purchasing products and the store owners are not always available there to answer these questions. Do not lose them just because of some questions unanswered. This FAQ Magneto 2 extension allows the admin to add questions and answers and list them on the front side under a particular category.

Magento 2 FAQ Manager extension adds an FAQ page to your store. On the page, users can ask questions and receive answers from you directly. The store owner can approve the answer and publish it on the store frontend for everyone to see. Your customers will feel engaged and supported, while also giving you feedback on your products and services.

The customers might have frequent queries related to product pricing, terms & conditions, return policy, shipping policy, etc. In this situation, the FAQ page will save their time to help them in the quickest way. This extension allows the user to search the questions by entering the search term as well.

FAQ Manager Magento 2 extension will not require any technical knowledge, the admin can set their own FAQ page with a list of categories and questions with answers. Categories listing on tabs and questions-answer are displayed in accordion style which doesn’t take much space on the front end. All you have to do is click on the question and the answer will be displayed. Using WYSIWYG editor on backend admin can provide style to answer questions.

  1. gravatar

    FAQ Manager extension provides exceptional functionalities that make this extension highly useful. Happy with this extension.. Thanks!!

  2. gravatar

    It helps me to create a ready-made FAQ section for my customers. My customers get the basic answers to their questions there. Saves my time. Thanks, Solwin.

  3. gravatar

    Got better customer communication by using this widget. Totally love it. Support is awesome. Big Thanks.

  4. gravatar

    It enhances the conversion rate of my products and services. My customers are fully satisfied with the services.

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    The FAQ remains visible to all my visitors. It saves my & my customer’s time. Highly recommended.

  6. gravatar

    Fantastic FAQs extension. It allows my customers to ask questions. I am really impressed by this module.

  7. gravatar

    The extension saves your time and helps customers to find answers before submitting tickets. Great functionality!

  8. gravatar

    A good extension for the Magento 2 store where customers can easily ask the questions.

  9. gravatar

    Helps to create an attractive FAQ page. Got amazing support! Thanks to the Solwin team.

  10. gravatar

    FAQ Manager is the most useful extension to establish a good relationship with customers. With the help of this module, customers can directly ask any product related questions on the product page. It’s amazing!

Only logged in customers who have purchased this product may leave a review.

Frequently Asked Questions

Can I build multiple FAQs on multiple products?

The Admin will build multiple FAQs on multiple products.

How does FAQ support the customer with the product?

This module allows customers to ask various questions regarding products without disrupting the support team in the store.

Does this extension allow FAQs to search?

Yes, it does. You can also display the “FAQs search box” to let customers search for the FAQs from the block.

Are you providing the installation service?

Yes, we provide a professional installation service. You can hire us for installation process and customization if required.

How can I get tech support?

Currently, you can contact our technical support team via:
Support center: https://support.solwininfotech.com
Or
Email us at : support@solwininfotech.com

What files and documents does the package include?

Every extension pack includes the following items:
Extension files, Installation Guide, User Guide. License code, Documentation etc.

Will I get free support and updates?

Yes, after buying premium Magento 2 extension by Solwin, you’ll get free lifetime updates for the products. Each purchased extension includes 3 months of free support.

Are Solwin extensions are compatible with 3rd party themes?

All Solwin Magento 2 extensions are tested on four most popular themes: FreeGo, Luma, Ultimo, and Porto.

How can I become an affiliate partner?

You can earn upto 50% on every order by helping Solwin’s extension. To join the affiliate program, you need to create an account on our website, go to the footer, and select the ‘Affiliate’. After that register yourself and complete the verifying process of your Affiliate profile!
More details about the Solwin Affiliate program is here –> https://www.solwininfotech.com/affiliate/

Are Solwin’s extensions mobile-friendly?

All the Magento 2 extensions by Solwin are compatible with mobile devices.

Change Log

Version 2.1.2 :

Added Compatibility for Magento 2.3

AddedFAQ List page layout

UpdatedMinor bug fixes

Version 2.1.1 :

Added New folder structure according to Magento version

Updated Installation process enhancement

Updated Admin panel menu file

Version 2.1.0 :

Added Compatibility for Magento 2.2

Version 2.0.9 :

Added Compatibility for Magento 2.1.6

Version 2.0.8 :

Added Name and Email field added in pop-up for security

Added Reply directly from backend

Version 2.0.7 :

Added Magento 2.1.1 Compatibility! (Added Patch)

Version 2.0.6 :

Added FAQ Video functionality

Version 2.0.5 :

Added SEO Friendly URL

Version 2.0.4 :

Added Widget Support

Version 2.0.3 :

Added Store Wise Support

Version 2.0.2 :

Added UI Component Grid Support

Version 2.0.1 :

Added Variable Support (WYSIWYG Editor)

Version 2.0 :

Added Compatibility for Magento 2.0.6

Version 1.0.1 :

Fixed Minor bug fixes

Version 1.0.0 :

* Initial Release


User Installation Guide

Installation Process

Note: Please take a backup of your all Magento files and database before installing or updating any extension.

Download the extension file:
  1. Download the FAQ Manager extension .ZIP file from solwininfotech.com using your Solwin Infotech website account.
  2. Extract the .ZIP file which contains another .ZIP files.
  3. If you have purchased the extension for the Community Edition, then you will see the extension .ZIP file for Magento 2.1.x, Magento 2.2.x, Magento 2.3.x and Magento 2.4.x version.
    If you have purchased the extension for the Enterprise Edition, then you will see the extension .ZIP file for Magento 2.1.x, Magento 2.2.x and Magento 2.3.x version.
Extension Installation:

For Magento 2 Community Edition,

  1. If you are using Magento 2.1.x then you need to extract solwin-ourfaq-m2-2.1.x.zip file.
    If you are using Magento 2.2.x then you need to extract solwin-ourfaq-m2-2.2.x.zip file.
    If you are using Magento 2.3.x, Magento 2.4.x then you need to extract solwin-ourfaq-m2.zip file.

For Magento 2 Enterprise Edition,

  1. If you are using Magento 2.1.x then you need to extract solwin-ourfaq-m2-EE-2.1.x.zip file.
    If you are using Magento 2.2.x then you need to extract solwin-ourfaq-m2-EE-2.2.x.zip file.
    If you are using Magento 2.3.x then you need to extract solwin-ourfaq-m2-EE.zip file.

Following 2 to 6 steps are the same for Community and Enterprise edition.

  1. Copy the app folder and paste it into your magento ROOT directory.
    FTP file upload
  2. Run upgrade command as specified : php bin/magento setup:upgrade
  3. Run deploy command as specified : php bin/magento setup:static-content:deploy -f
  4. Clear the cache either from the admin panel or command line php bin/magento cache:clean
  5. Now, you can see the Solwin menu in admin panel. Please go to Solwin -> FAQ Manager -> Configuration and select Enable to Yes.
  6. Change/Set all other options as per your requirements and save settings.

Edition

$49

$199

Support

+$49

+$29

Free

3 Months free spport

3 months free support

free lifetime upgrade

Free lifetime upgrade

bug free code

Bug free code

30 days money back

30 days money back

50% discount on all products

Key Features covered to grow your business

 

Easy to install and Manage

Provides fully customizable interface of the extension, beginner can easily setup.

 

Fully Responsive

Fully responsive with any devices whether it is Desktop, tablet or smart phones.

 

Use friendly Interface

Display FAQs using jQuery accordian on frontside. Also Display Most FAQs on sidebar.

 

Rich configuration set

Option to enable/disable and contain rich configuration options to configure it.

 

Category Management

Easy Management of FAQ’s categories from backend.

 

Allows to set limit

Allows to set FAQ Limit in sidebar block as number of item in list.

 

Display tags

Allows to add, edit, remove and display various tags for FAQ.

 

Better Communication

Offers better customer’s communication to avoid more support with the store.

 

Video FAQ

Allows to add and display video FAQ like video tutorials for the product.

 

Widget Support

Store owner can display FAQ on any CMS pages using widget.

 

SEO Friendly URL

Store owner can set URL pattern for SEO to get better search result for FAQ page.

 

Ask Question

Customer can ask question from front side if no related FAQ found with the list.

Screenshots

FAQ Manager Magento 2 Extension – Frontend View

The store owner can allow users to ask questions and get an answer from the store owner. This Magento 2 FAQ extension will help you manage your own FAQ page regarding customer's doubts and information about your store or products.

FAQ Manager Magento 2 Extension – Search by Tags

Customers can search FAQ by particular tags and get suitable FAQ questions.

FAQ Manager Magento 2 Extension – Frontend FAQ Pop-up

Customers can ask a question by clicking on the "Ask Question" button. After clicking on the button customer get the FAQ pop-up page where the customer can add a name and email id and ask questions.

FAQ Manager Magento 2 Extension – FAQ List View

The store owner can allow customers to see the full list of FAQ categories and FAQ questions. It shows the most frequently asked questions, FAQ categories & tags in the sidebar.

FAQ Manager Magento 2 Extension – FAQ Widget Frontend

Also, the store owner can use this extension as a widget in frontend.

FAQ Manager Magento 2 Extension – Admin Manage Category

The admin can manage FAQ categories from the backend where the store owner can see the id, category names, sort order, status, created, and modified.

FAQ Manager Magento 2 Extension – Admin Add Category

The store owner can set the category name, URL key, store view, description from the category information tab.

FAQ Manager Magento 2 Extension – Admin Manage Faq

The store owner can manage FAQ from the dashboard. The admin can see the details such as id, title, category, frequently asked question, sort order, status, created, modified, and action.

FAQ Manager Magento 2 Extension – Admin Add Faq

The store owner can add FAQ information such as title, store view, customer group, description, tags, category, show video, choose video type, youtube video URL, sort order, status.

FAQ Manager Magento 2 Extension – Admin Settings

The store owner can enable this general setting. It includes FAQ list page URL, FAQ URL prefix, and FAQ URL suffix.

FAQ Manager Magento 2 Extension – Admin Sidebar Settings

FAQ Manager Magento 2 Extension – Admin Settings

Also, it includes toplink, footerlink, top and footer link title, short FAQ text, category list limit, category page drop-down limit, FAQ list page display.

FAQ Manager Magento 2 Extension – Captcha Settings

It offers Google ReCaptcha settings where the store owner can set theme, site key, secret key, and invalid captcha message for security reasons.

FAQ Manager Magento 2 Extension – Add Category

FAQ Manager Magento 2 Extension – Add FAQ

FAQ Manager Magento 2 Extension – Add FAQ

FAQ Manager Magento 2 Extension – Admin Settings

FAQ Manager Magento 2 Extension – Admin List Page Settings

FAQ Manager Magento 2 Extension – Admin Sidebar Settings

It offers sidebar settings where the store owner can set sidebar title, number of questions on the sidebar, display tags in sidebar, tags sidebar title, number of tags on the sidebar, display category in the sidebar, number of categories show on the sidebar, and category sidebar title.

FAQ Manager Magento 2 Extension – FAQ admin add widget

Benefits of FAQ Manager – Extension for Magento® 2

for store owners

  • Enhance online shopping experience.
  • Improve the conversions rate.
  • Encourage customers to make purchase decision.

for customer

  • Submit a product related questions easily.
  • Get technical and valuable information of the product.

Why To Choose Extension From Solwin?

Meets Magento
Meets Magento Standards
00% Open Source
100% Open Source Easy To Customize
2000+ -Happy Customer
2000+ Happy Customers
Easy To Installation
Easy To Installation & Use
90 Days Free
90 Days Free Support

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