Product Questions – Extension for Magento® 2

Solwin M2
Product Questions

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Magento 2 Product Questions extension enables users to ask product related questions and write answers about products. It helps customers to interact with you and get their problems solved quickly. It also helps convert your website visitors into paying customers.

  • Allows customers to ask questions.
  • Google reCaptcha available.
  • Easily enable/disable from the backend.
  • Add product Q&A through the backend.


CE 2.1.x - 2.2.x - 2.3.x - 2.4.x
EE 2.1.x - 2.2.x - 2.3.x

Store Demo Store Demo
user guide User Guide

The Magento 2 Product Questions & Answers extension is an ideal solution for marketplaces, e-commerce sites, and selling products that require FAQs to help customers. Customers will be able to ask questions about the product and other shoppers can answer the questions in a discussion format.

This Magento 2 Product Questions extension allows customers/visitors to ask product-related questions and answers from the product page. If any customer has a question about the product, he may ask it under the Q&A section area by filling in form details like Name, Email, Subject(optional) & Question.

After this successful authentication, the product question will be saved in the database and an e-mail will be sent to the store owner which is already saved in the admin panel. After approval by the store owner, the answer to a particular question will be displayed on the product view page under the Q&A tab.

Sometimes customers hesitate to buy products online, if they have doubts about several factors including its quality, pricing, shipping, etc. For this reason product Q&A is the best solution to overcome this type of customer doubt. Make the website more interactive and user-friendly with this useful Magento 2 questions and answers extension and increase store sales.

  1. gravatar

    Amazing support, thank you!

  2. gravatar

    Works flawlessly on our Magento 2.2.2, send emails to GSuite emails, and works great with our SMTP extension as well! Simple and Well Designed.

  3. gravatar

    Great extension,
    appreciable and quick support.
    Thanks!!!

  4. gravatar

    Good support ! Thank you.

  5. gravatar

    It works like as described! Cool Installation and Configuration! I’ve tried different extensions but this one did the job. Thanks.

  6. gravatar

    It’s a very wonderful module that allows customers to ask any question they would like to know before purchasing the product.

  7. gravatar

    It’s a remarkable Magento 2 questions and answers extension that has made asking product questions very easy for customers.

  8. gravatar

    I have found this module amazing as it allows my customers to ask questions on the product page & allows admin to answer their questions. It has increased my sales.

  9. gravatar

    This is the best Magento 2 questions and answers extension to let my customers get their doubts removed about my product. It’s increasing my business revenue effectively.

  10. gravatar

    A very nice extension that works perfectly to increase customer interaction that has increased our sales to a greater extent. Best Module!

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Frequently Asked Questions

Can customers also add answers?

Yes, after the admin’s reply, the customer can add an answer.

How can I export product questions?

Yes, this Magento 2 product questions module allows exporting product question data to a CSV or Excel XML file.

Is it possible to add Google reCaptcha to avoid spam questions?

You can enable Google reCaptcha from the backend.

Is it possible to send a notification to the admin when a customer asks a question?

Yes, an automatic notification is sent to the admin via email.

How can a customer submit a question about a product?

On the product list page, under the Q&A tab, there is a facility for customers to ask their questions by filling in the required information.

Are you providing the installation service?

Yes, we provide a professional installation service. You can hire us for installation process and customization if required.

How can I get tech support?

Currently, you can contact our technical support team via:
Support center: https://support.solwininfotech.com
Or
Email us at : support@solwininfotech.com

What files and documents does the package include?

Every extension pack includes the following items:
Extension files, Installation Guide, User Guide. License code, Documentation etc.

Will I get free support and updates?

Yes, after buying premium Magento 2 extension by Solwin, you’ll get free lifetime updates for the products. Each purchased extension includes 3 months of free support.

Are Solwin extensions are compatible with 3rd party themes?

All Solwin Magento 2 extensions are tested on four most popular themes: FreeGo, Luma, Ultimo, and Porto.

How can I become an affiliate partner?

You can earn upto 50% on every order by helping Solwin’s extension. To join the affiliate program, you need to create an account on our website, go to the footer, and select the ‘Affiliate’. After that register yourself and complete the verifying process of your Affiliate profile!
More details about the Solwin Affiliate program is here –> https://www.solwininfotech.com/affiliate/

Are Solwin’s extensions mobile-friendly?

All the Magento 2 extensions by Solwin are compatible with mobile devices.

Change Log

Version 1.1.2 :

Added Compatibility for Magento 2.4.4

Version 1.1.0 :

Added Compatibility for Magento 2.4.3

Version 1.0.8 :

Added Compatibility for Magento 2.3

Added New folder structure according to Magento version

Updated Installation process enhancement

Updated Admin panel menu file

Version 1.0.7 :

Added Compatibility for Magento 2.2

Version 1.0.6 :

Added Compatibility for Magento 2.1.7!

Version 1.0.5 :

Fixed Minor bug fixes

Version 1.0.4 :

Added Reply direct from backend

Version 1.0.3 :

Added Magento 2.1.1 Compatibility! (Added Patch)

Version 1.0.2 :

Fixed compilation errors

Version 1.0.1 :

Fixed Minor bug fixes

Version 1.0 :

* Initial Release

User Installation Guide

Installation Process

Note: Please take a backup of your all Magento files and database before installing or updating any extension.

Download the extension file:
  1. Download the Product Questions extension .ZIP file from solwininfotech.com using your Solwin Infotech website account.
  2. Extract the .ZIP file which contains another .ZIP files.
  3. If you have purchased the extension for the Community Edition, then you will see the extension .ZIP file for Magento 2.1.x, Magento 2.2.x, Magento 2.3.x and Magento 2.4.x version.
    If you have purchased the extension for the Enterprise Edition, then you will see the extension .ZIP file for Magento 2.1.x, Magento 2.2.x and Magento 2.3.x version.
Extension Installation:

For Magento 2 Community Edition,

  1. If you are using Magento 2.0.x then you need to extract solwin-productquestions-m2-2.0.x.zip file.
    If you are using Magento 2.1.x then you need to extract solwin-productquestions-m2-2.1.x.zip file.
    If you are using Magento 2.2.x then you need to extract solwin-productquestions-m2-2.2.x.zip file.
    If you are using Magento 2.3.x, Magento 2.4.x then you need to extract solwin-productquestions-m2.zip file.

For Magento 2 Enterprise Edition,

  1. If you are using Magento 2.1.x then you need to extract solwin-productquestions-m2-EE-2.1.x.zip file.
    If you are using Magento 2.2.x then you need to extract solwin-productquestions-m2-EE-2.2.x.zip file.
    If you are using Magento 2.3.x then you need to extract solwin-productquestions-m2-EE.zip file.

Following 2 to 6 steps are the same for Community and Enterprise edition.

  1. Copy the app folder and paste it into your magento ROOT directory.
    FTP file upload
  2. Run upgrade command as specified : php bin/magento setup:upgrade
  3. Run deploy command as specified : php bin/magento setup:static-content:deploy -f
  4. Clear the cache either from the admin panel or command line php bin/magento cache:clean
  5. Now, you can see the Solwin menu in admin panel. Please go to Solwin -> Product Questions -> Configuration and select Enable to Yes.
  6. Change/Set all other options as per your requirements and save settings.
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Key Features covered to grow your business

 

Easy To Install & Manage

Provides a fully customizable interface of the extension, a beginner can easily setup.

 

Fully Responsive

Have any confusion regarding this extension then feel free to ask and get top priority support.

 

Enable/Disable From Backend

Ability to enable/disable this extension from backend. Very easy to manage.

 

Allows customers to ask question

Allows customers/visitors to ask question about a product from the product view page.

 

Customizable Advanced Grid

Advanced grid with inline edit, multicolumn filters, search by keyword, sorting etc.

 

Export CSV or XML

This Magento 2 product questions module export product question data to CSV or Excel XML file.

 

Add product Q&A through back-end

Facility to add product Q&A through back-end by store owner

 

Google reCaptcha

Add Google reCaptcha with question form to avoid spam questions.

 

Custom Email

Set custom transactional mail template from admin

 

Helps in Increasing Sales

Makes website more interactive and user-friendly that helps in increasing the sales.

 

Submit Private Question

Customer can submit private question to admin. Something like private support with the product.

 

Premium Support

Have any confusion regarding this extension then feel free to ask and get top priority support.

Screenshots

Product Questions – Q & A Tab

In the front end, on the product list page customers can answer as well as ask a question. To ask a question, he needs to click on the particular question that will display answers if provided by admin or other customers. There is a 'Add Your Answer' button, the customer can add his answer by clicking on this button. To ask a question, the customer needs to fill a forum with his name, email, etc.
Product Questions – Q & A Tab

Product Questions – Question Form

How can I export product questions?
Product Questions – Question Form

Product Questions – Admin Question Grid

Here admin can check the list of answers provided by other customers.
Product Questions – Admin Question Grid

Product Questions – Admin View Question

Admin can see each question detail by clicking on the edit link. It'll display the complete detailed question information including product id, username, email, subject, question, status, posted date. Also, there are other configuration options like to keep the question as private, show hide editor, status, send email notification to customer on question updates.
Product Questions – Admin View Question

Product Questions – Answer From Admin

By clicking on the edit option, the admin can add his answer to a particular question.
Product Questions – Answer From Admin

Product Questions – General Settings

This extension provides lots of configurations like enable or disable this module, Who Post Questions, Display Date In Frontend, Display Subject In Q&A Forum. Also, admin can add Q&A Heading, 'No Questions Found' Heading, and 'Do You Have Any Questions?' Heading
Product Questions – General Settings

Product Questions – Email Setting

This section is all about email setup for the admin which includes the addition of the email id of the receiver and lots more additional configurations like email sender, email template for admin, email template for the customer, email template for answer admin, and email template for answer customer.
Product Questions – Email Setting

Product Questions -Google reCaptcha Setting

Here is Google reCaptcha setting for admin. Store owner can enable/disable reCaptcha, choose the reCaptcha theme, add site key and secret key. Also, add the invalid captcha message.
Product Questions -Google reCaptcha Setting

Benefits of Product Questions – Extension for Magento® 2

for store owners

  • Store owners can easily add Q&A through the back-end.
  • Increase more sales by removing customers’ doubts.
  • It helps to make your website user-friendly and interactive.
  • Increase in conversion rate and boost sales.

for customer

  • Customers can ask product questions to remove their doubts.
  • Allows customers to ask private questions as well.
  • Shopping without any hesitation.
  • Get better shopping experience.

Why To Choose Extension From Solwin?

Meets Magento
Meets Magento Standards
00% Open Source
100% Open Source Easy To Customize
2000+ -Happy Customer
2000+ Happy Customers
Easy To Installation
Easy To Installation & Use
90 Days Free
90 Days Free Support

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