How to Optimize Magento2 Order Management Process
August 2, 2019 Sanjay Dabhoya

Order fulfillment is a crucial part of any Magento 2 store. Any eCommerce online store depends on order fulfillment process. It may be a time-consuming process that requires maximum accuracy and a lot of attention by the eCommerce store owners and managers.

If you want to reduce the time spent for order processing, you can make use of Magento 2 order management extensions to make the order fulfillment process easier.

Not all Magento 2 order management systems are powerful. Only a few of them can handle the eCommerce sales orders efficiently and effectively.

Store owners who need to handle hundreds and thousands of orders on a daily basis should make use of Magento 2 order management systems.

Do not worry about high order volumes and messy shipments anymore. You can easily handle all the Magento eCommerce orders by using the right system.

Some Magento eCommerce website owners make costly mistakes that can turn off the users. Order fulfillment needs special care by the professionals. You can streamline and automate the order fulfillment process by using the right set of extensions for your eCommerce store.

 

How does order management process affect customer satisfaction?

customer-satisfaction

When we talk about customer satisfaction, timely delivery along with accuracy matters a lot. Modern customers expect faster delivery of products they purchase online. Better service also plays a major role in the success of an online store.

If your order-related activities such as packing, delivery, and others are inefficient and poor, users would walk away.

If a customer buys a particular product from your store, and the order gets delayed. Because of this reason, the buyer will never return to your store when he needs to purchase another order.

So, now that you know the importance of the order management process, we would like to provide you the best tips and tricks to help you streamline the order fulfillment process.

 

Use of Magento 2 order management extensions

Magento 2 order management extensions can help you save your online business by streamlining all the processes. They simplify the entire ordering process by organizing the orders and making shipment easier. You can also keep your customers in the loop about the order status and this would definitely improve customer satisfaction.

An effective order management system can help you get access to real-time information, transparency, and effective fulfillment of the orders placed on your eCommerce store.

Solwin Infotech has designed Cancel order by customer as well as Bookmark manager extension for your Magento 2 eCommerce store. Small and large eCommerce stores can easily manage their orders with the help of these extensions.

Bookmark Manager - Magento 2 Extension

Bookmark Manager – Magento 2 Extension

Using Cancel order by customer extension can make your customer’s and your life simpler. It is a premium Magento 2 eCommerce extension that allows the customers to cancel their orders from their dashboard. Pending orders can be canceled by customers. Notification emails also sent to the customer and eCommerce store owners also.

 

Cancel order by Customer extension

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Cancel order by Customer for Magento 2 eCommerce store allows the admin of the websites to add custom email messages to be sent to users once the order is cancelled by them. Even the customers can add the notes while canceling their pending orders. Believe it or not, it is a must-have Magento 2 extension for your eCommerce store for order fulfillment.

 

3 Costly mistakes made by Magento eCommerce store owners for order fulfillment & their solutions

1. eCommerce store owners made biggest blunders is that they are not verifying and picking the right orders.

Solution to this problem can be Verify – Fulfill – Pick – Pack – Ship – Deliver.

2. In-line ordering editing needs to be managed by your staff members. Touchscreens can be used to save a lot of time and efforts.

3. Integrate the right APIs with each Magento 2 shipping carriers to be able to track the orders.

 

Fulfilling Magento orders effectively

If you’ve to handle hundreds of orders on a daily basis, then there are a lot of ways in which you can manage them easily. Magento has the ability to print the orders and use that printout while packing the orders. Such packing notes can prevent human errors and avoid problems with Magento 2 order management process. Your in-house team can make use of a system that has built-in warehouse management workflows to avoid missed orders, and picking wrong products.

 

Have a look at the major functions to streamline order management for ecommerce store:

  1. Printing the orders placed and picking them
  2. Barcode scanning for reducing errors
  3. Product shipment and real-time updates
  4. Product tracking (For example Shelf, bin, aisle, or bay at the warehouse)

Without such features, warehouse teams may find it difficult and may work at a slower pace. There are chances that they may make manual errors also that may make you lose the customers or the clients may leave negative reviews for your store.

 

Need for Magento order management system

Order management

A good inventory and order management tool is a must for every Magento 2 eCommerce store to manage warehousing and order fulfillment process. Most of the successful companies use omnichannel approach for order management. According to a recent survey, using omnichannel approach leads to an increase of 20% of repeat customers.

Magento is known for multiple websites, stores, and store views. This eCommerce platform covers all the front-end tasks. You can use the omnichannel approach to survive right from order placement to the time the orders are delivered to the customers. A centralized order management platform can streamline the process, and manage the orders efficiently.

Related Reading: Essential Things Your E-Commerce Website Should Have

 

Automating Tasks

Integrating an order management platform with Magento 2 allows the website owners to establish an automated process for order fulfillment. An effective order management tool can help you automate all the processes related to orders. It reduces the manual tasks and maintains greater efficiency for Magento 2 stores.

 

Wrap Up

Whether you are a startup or an established online marketplace selling thousands of products in different categories (although the customer doesn’t care about it), you need an efficient Magento 2 order management process to streamline your processes.

Magento’s flexibility provides complete control over your customer shopping experience. All you need to do is manage your orders in the best manner and deliver a great customer shopping experience to make profits. You need to choose the best Magento 2 order management extensions and tools to make your administration to a whole new level.

Think about it.

Categories : eCommerce, Magento Web Development

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Sanjay Dabhoya

Founder & CEO

Sanjay is an entrepreneur who has been contributing to the overall vision of the organization as a mentor. Apart from being an entrepreneur, he is a developer, trainer and reader. His unique and innovative ideas has helped the organization and the clients to thrive and achieve a progressive business objective.

Read more posts by Sanjay Dabhoya

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